RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at MyBirdock@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at MyBirdock@outlook.com

Return Shipping Cost: 

1. Restocking Fee:  Free of Cost.

2. Damage or Wrong Products: 
Sending Damage, Wrong product, or any other legal issues. We will be liable to pay the return fees.

3. Customer Remorse:
If you change your mind, Unfortunately place the wrong order or want to exchange products, you will be liable to pay the return shipping cost.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund too.

 

Contact information

 

Company Address:

No. 20, Lane 1, Lishi Pai,Bantian Street 908 Shenzhen, Guangdong Province, 518100 China

E-mail: info@mybirdock.com

Phone: (+86) 13392440206